Privacy Policy

1. Introduction

Welcome to Cedarce. We are a digital business services company registered in Nigeria, helping businesses set up their websites, payments, invoicing, business email, bulk messaging, mobile apps, and more.

At Cedarce, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at https://cedarce.com, use our services, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Who We Are

Cedarce Co

3. Information We Collect

3.1 Information You Give Us Directly

• Full name
• Business name
• Email address
• WhatsApp and phone number
• State and city of residence
• Business type and industry
• Service requests and project details
• Payment-related information submitted through our request forms
• Any other information you voluntarily provide when filling out a form, booking a consultation, or contacting us

3.2 Information We Collect Automatically

When you visit our site, we may automatically collect:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Approximate location (country/region/city) derived from IP address for security and fraud prevention
• Date and time of your visit

3.3 Client portal and verification data

When you create an account and use our client portal, we also collect and process:

• Account credentials (stored as secure password hashes)
• Business verification (KYC) documents such as government ID and optional company registration files
• Service intake answers, project scope, budget, and timeline preferences
• Authentication and security audit logs (sign-in, sign-out, idle timeout, IP address, browser, and session duration) to protect your account and our platform

3.4 Information From Third Parties

We may receive information from third-party platforms such as:

• Payment processors (e.g. Paystack, Flutterwave) when we integrate payment services for your business
• Domain registrars when we register or manage domains on your behalf
• Email service providers when we configure business email accounts for your business

4. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and enquiries
• Set up and deliver the services you have requested
• Schedule consultations and follow-up calls
• Send you service updates, project status, and support communications
• Send invoices, receipts, and payment confirmations
• Improve our website, services, and customer experience
• Send relevant business tips, updates, and announcements (you can opt out at any time)
• Comply with legal obligations under Nigerian law, including the Nigeria Data Protection Act (NDPA) 2023 where applicable

We do not use your information for automated decision-making or profiling.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following circumstances:

• Service delivery: We may share relevant details with trusted third-party providers (e.g. domain registrars, hosting providers, payment processors) strictly to deliver the service you have requested.
• Legal requirements: We may disclose your information if required to do so by Nigerian law, court order, or government authority.
• Business transfer: In the unlikely event of a merger, acquisition, or sale of Cedarce, your information may be transferred as part of that transaction. We will notify you before this happens.

All third parties we work with are required to handle your data securely and only for the purpose for which it was shared.

6. Data Storage and Security

Your information is stored securely on our systems. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

These measures include:

• Encrypted data transmission (SSL/HTTPS) across our website
• Restricted internal access to personal data
• Secure storage practices for all client information

We encourage you to use the security features in your client dashboard, including two-factor authentication, protected sign-in sessions, and your account security settings, so you stay protected while using our services. We maintain these measures and work continuously to align our platform with the safeguards we provide there.

7. How Long We Keep Your Data

We retain your personal information for as long as is necessary to:

• Deliver and support the services you have requested
• Meet our legal and accounting obligations
• Resolve disputes or enforce our agreements

When your information is no longer needed, we delete or anonymise it securely.

8. Your Rights

As a user of our services, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Objection: Object to how we use your information, including for marketing purposes.
• Withdrawal of consent: Withdraw your consent to receive marketing communications at any time.

To exercise any of these rights, please contact us at support@cedarce.com. We will respond within 3-5 business days.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Cedarce Co